If you are needing to schedule a Medicaid ride with PACS , you may now register at our self-service page and then request a ride using our new online application. If you have never ridden with PACS, please call 1-800-467-4601 in order to complete the initial setup in our system.
If you have previously ridden with PACS but have never registered with the self-service option, click on the Schedule a Ride link below and then select New User Registration. If you have previously registered, click on the Schedule a Ride link, select Portal Home, login in and then request your ride.
Schedule a Ride
Medicaid Transportation for Caldwell, Christian, Crittenden, Hopkins,
Livingston, Lyon, Muhlenberg, Todd and Trigg Counties --> 1-800-467-4601
HUMAN SERVICE TRANSPORTATION & DELIVERY
STEPS TO REQUESTING TRANSPORTATION UNDER MEDICAID
1. Call 1-800-467-4601 at least 72 hours prior to your medical appointment.
2. Have current Medicaid number available and give this number to the person taking your call.
3. Provide the person taking your call with the following information:
a. Your name and relationship to the rider (if not the client yourself, then you must be the spouse,
legal guardian or hold a legal power of attorney)
b. Date, time and address of the medical appointment
c. Medical reason for the trip
d. Any special needs of the rider such as needs wheelchair, legally blind, etc.
4. A confirmation number will be issued after all necessary information is obtained by the clerk and entered
into the computer system. This number should be retained in order to verify that the trip has been